If you have any questions email us (firstname.lastname@example.org).
Managing your account
I EXPECTED TO GET AN EMAIL BUT I HAVE NOT RECEIVED IT YET
To ensure that you receive our mailings, please add email@example.com to your address book. You can also do this by clicking on “add address” once you receive and open your first email. If you don’t receive any emails from us at all, check your Spam Folder to make sure they are not accidentally delivered there. If you still haven’t received an email after checking all of this, contact us at firstname.lastname@example.org
HOW DO I CHANGE MY SHIPPING ADDRESS?
You can update your shipping address in the My account section in the top of the page. Simply select the addresses and edit.
HOW DO I CHANGE OR RESET MY PASSWORD?
You can change your password in the My account section, you need to login to be able to do this. If you have forgotten your password, click on ‘Lost your password?’ link and follow the prompts.
Browsing the store
I AM UNSURE WHETHER OR NOT THE ORDER I SENT HAS GONE THROUGH?
Check your past orders in the My account section. Using the panel on the left side in the My account section. Click on the day on which you believe you sent the order(s). If you see your order there, it has been submitted successfully. If not, we have not received an order. If you can still see the items in your cart, it has not been sent.
I THINK THAT I HAVE ACCIDENTALLY SENT MY ORDER TWICE, HOW CAN I CHECK THAT I HAVEN’T?
Check your past orders. Using the panel on the left side, click on the day on which you sent the order(s). If there is more than one order detailed, contact us at email@example.com.
CAN I CHANGE AN ORDER ONCE I HAVE SUBMITTED IT, INCLUDING ADDING ADDITIONAL ITEMS?
No, once an order has been submitted we cannot change it. However you are able to place a subsequent order for any items you have missed.
HOW DO I CANCEL AN ORDER?
If the order has already been dispatched we are unable to cancel it. Please contact us at firstname.lastname@example.org.
WHAT IF I CAN’T FIND PRODUCT?
We are always looking to expand the products and services we offer. If you cannot find what you want on the site, please email us on email@example.com. And we will work with our vendors to see what can be done.
WHAT PRODUCTS DO YOU OFFER?
My Pacific online offers most products and brands you would find in a My Pacific store – including fresh meat and fish, produce, bakery and delicatessen lines. Some products may not be available, including very large items, hot food and gift vouchers. In some areas [normally outside the main cities] the product range is limited to dry goods that do not need refrigeration.
Checkout and coupons
WHEN WILL THE MONEY BE TAKEN FROM MY ACCOUNT?
As a general rule, payment will be finalised when your order is processed and check out in the online shopping cart.
Total value of the order is authorised by the banks at the time the order is processed on the website.
HOW DO I PAY FOR MY ORDER?
You can pay either by credit card (Visa, MasterCard) or debit card.
ARE THE CREDIT CARD DETAILS I SUBMIT SECURE?
My Pacific Online is always up to date with the latest security measures.
Delivery and Click & Collect
DO I NEED TO BRING ANYTHING WITH ME WHEN I COLLECT AN ORDER IN-STORE
Please make sure that you bring identification (eg: Driver’s License) or a copy of your order confirmation email.
WHERE DO I COLLECT MY ORDER?
Your order can be picked up at the store listed in your confirmation email. Please make sure that you bring some form of ID (eg: Driver’s License) or a copy of your order confirmation email to show a staff member and they will organize your goods for you.